Summary of Findings
Decentralization Brings Challenges
The process of procuring, managing, and distributing digital resources varies by department at many schools. Unintegrated systems and the need to manage cloud resources through separate platforms contribute to the chaos of managing these resources. Centralizing the management of these resources as much as possible could help schools streamline their administrative processes, as well as increasing visibility into adoption and usage rates.
The Importance of Compliance is Underestimated
Though privacy laws are on the rise, there seems to be a certain complacency at schools regarding the importance of compliance. Almost 70% of respondents reported feeling either unconcerned or only somewhat concerned about complying with privacy and accessibility regulations.
Cost Recovery Isn’t for Everyone
Schools are split on the value of recovering the costs they invest into digital resources, but most don’t consider it a priority. A majority of schools (60%) don’t bother recovering these costs, and a majority of those schools (66%) don’t currently have any interest in starting to do so.
Schools Need to Brace for the Cloud
The transition to the cloud is already changing how digital resources are managed and accessed. It’s concerning that only 17% of respondents believe that their schools are fully prepared to deal with the challenges these changes will bring as more vendors move their products to the cloud.
"When procedures and resources are decentralized, IT service organizations can’t ensure compliance. They can’t provide support, they lack governance, and they can’t ensure value to their institutions.”
Ryan Peatt,
CPO at Kivuto Solutions