unmatched project execution and operations

Underpinning our business activity is our reputation as a loyal and capable partner and delivery powerhouse, gained over more than 35 years. In an average quarter, we bring well over 80 major productions to completion, a success rate unmatched in the industry. Post-delivery, we are often engaged by the customer to provide managed services for these systems.

Benefiting our unique accountability model, many of these projects involve what we call managed transformations: a multi-year project in which we modernize legacy systems while operating them, and then continue to provide managed services once the transformation is complete, leveraging technologies and methodologies such as DevOps, site reliability engineering, automation and artificial intelligence. Driven by the continued ramp-up of such managed transformations at several customers in different geographies, fiscal 2019 was notable for the success of our managed services, which grew 10% compared to the previous fiscal year.

Selected managed services projects

Fiscal 2019 was notable for the success of our managed services, which grew 10% compared to the previous fiscal year

2019 Annual Report 8
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